SMS & Push Notifications
Reach Everyone, Everywhere & Keep Them Engaged
Two Channels, One Powerful Strategy
Connect with customers through the two most direct communication channels. SMS reaches everyone (even basic phones), while push notifications keep your app and web users engaged even after they've browsed away. Together, they deliver instant results with unmatched engagement rates.
SMS - Reach Everyone, Everywhere
97% of texts are opened within 15 minutes
Immediately capture users' attention with SMS that works on any phone—no smartphone or internet required. Perfect for time-sensitive offers, alerts, order updates, and reminders.
Works on any mobile phone, not just smartphones
Messages arrive in seconds, not hours
45% engagement rate vs 5% for email
Premium carrier connections worldwide
Push Notifications - Re-engage After They Leave
70%+ retention boost when you reach users in the first week
Keep customers engaged even when they've browsed off your site or closed your app. Send targeted web and mobile push notifications to drive traffic, re-engage visitors, and build a loyal subscriber base.
Works on web browsers, iOS, and Android
Massive retention boost in the first week
Personalized prompts at the perfect moment
Images, actions, and deep links
Automated Multi-Channel Campaigns
Trigger Messages That Adapt to User Behavior
Set conditions, triggers, and actions that respond to what users do (or don't do) across both SMS and push. Deliver truly dynamic messaging that feels personal, not automated—from welcome series to cart abandonment recovery.
Coordinate SMS and push in one workflow
Respond to user actions in real-time
Try push first, fall back to SMS if needed
Schedule recurring campaigns
Advanced Segmentation & Personalization
Send the Right Message to the Right Person on the Right Channel
Use granular segmentation and custom conditions to deliver hyper-relevant messages to every audience segment. Target by behavior, location, purchase history, device type, and more—then choose the optimal channel automatically.
Web & mobile user behavior analytics
Target by any user data or behavior
Optimize both channels simultaneously
Location-based messaging
Unified Performance Tracking
See What Drives Revenue Across Both Channels
Monitor how every campaign performs with complete, real-time analytics. Track delivery rates, open rates, click-through rates, conversions, and revenue attribution for both SMS and push in one dashboard.
Drag & drop report designer with CSV export
Conversion attribution & tracking
Compare SMS vs Push performance
Delivery, opens, clicks, conversions
SMS & Push Fit Every Stage of the Customer Journey
From order confirmations to cart abandonment recovery — instant messaging automation allows you to guide users through their journey with the right message on the right channel at the right time.
Purchase Follow-Ups & Engagement
Stay connected with customers after they buy
- Push: Post-purchase thank you message
- SMS: Product usage tips and guides
- Push: Cross-sell related products
- SMS: Request product review after delivery window
Cart Abandonment Recovery
Recover lost revenue with timely reminders
- Push: 1-hour reminder (if push subscriber)
- SMS: 24-hour follow-up with discount (if not push)
- Push: 48-hour last chance (app users)
- SMS: 72-hour final reminder (all users)
Flash Sales & Limited-Time Offers
Drive urgency with time-sensitive promotions
- Push: Flash sale announcement (instant, rich media)
- SMS: Limited-time discount codes (universal reach)
- Push: Early access for app users
- SMS: Last chance alerts (guarantee delivery)
Re-engagement Campaigns
Bring back inactive users with the right channel
- Push: 7-day inactive reminder (low-friction)
- SMS: 30-day win-back offer (high-impact)
- Push: New feature announcements
- SMS: VIP customer check-ins
Appointment Reminders
Reduce no-shows with automated reminders
- SMS: 24-hour appointment reminder
- Push: Same-day confirmation
- SMS: Rescheduling options
- Push: Post-appointment follow-up
Customer Surveys & Feedback
Collect valuable feedback instantly
- Push: Post-purchase satisfaction surveys (app users)
- SMS: Post-service feedback requests with link
- Push: In-app feature feedback
- SMS: Service quality ratings
Frequently Asked Questions
When should I use SMS vs Push notifications?
Use SMS for critical, time-sensitive messages that must reach everyone (order updates, appointment reminders, urgent alerts). Use push for engagement, re-targeting, and rich content delivery to users who've opted in. Best practice: try push first (free), fall back to SMS if needed (paid but guaranteed delivery).
Do push notifications require internet?
Yes, push notifications require an internet connection to be delivered. That's why SMS is perfect for reaching users regardless of connectivity—it works on any mobile phone without internet or smartphone requirements.
How does multichannel automation work?
Our multichannel scheduler lets you create workflows that automatically choose the best channel based on user preferences, behavior, or availability. For example: try push first, if user hasn't opted in, send SMS instead. All managed in one campaign.
Can I send both SMS and push internationally?
Yes! SMS works globally with our premium carrier connections, and push notifications work anywhere users have internet. Both support Unicode for international characters and languages.
How do I grow my push subscriber base?
Use custom opt-in prompts that appear at the perfect moment (after positive interactions, on high-value pages, or based on user behavior). We provide tools to personalize when and how you ask users to subscribe, increasing opt-in rates significantly.
What kind of support do you offer?
All plans include email support. Enterprise and Agency customers get dedicated account managers, implementation help, and priority support for both SMS and push notification campaigns.
Integrations
SMS Providers
Push Infrastructure
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