Ecommerce Customer Engagement
Transform your online store into a customer retention powerhouse. Reduce cart abandonment by 35% and increase revenue by 47% with AI-powered personalization.
Stop Losing Customers at Checkout
Every abandoned cart is money walking out the door. While you sleep, your potential customers are browsing, adding items to their cart, and then... disappearing forever. Our AI never sleeps โ it automatically sends the perfect message at the perfect time to bring them back.
Smart Cart Recovery
Automatically recover abandoned carts with AI-powered sequences
Our AI tracks every cart abandonment and sends personalized recovery sequences that bring customers back when they're most likely to complete their purchase.
- Immediate gentle reminder (within 1 hour)
- Social proof emails showing what others bought
- Limited-time discount if they're price-sensitive
- Product recommendation based on browsing history
- 70% cart abandonment rate industry average
- Recover 30% of abandoned carts automatically
Predictive Personalization
Real-time product recommendations that actually convert
Stop guessing what customers want. Our AI analyzes browsing behavior, purchase history, and engagement patterns to deliver personalized recommendations that drive sales.
- Real-time product recommendations that actually convert
- Behavioral triggers that detect buying intent
- Dynamic pricing alerts for wishlist items
- Cross-sell automation that increases order value
- No real-time personalization based on browsing behavior
- Guesswork about what products customers actually want
VIP Customer Journey
Transform one-time buyers into loyal customers
Build lasting relationships with automated post-purchase sequences that turn first-time buyers into repeat customers and brand advocates.
- Post-purchase onboarding that builds relationships
- Loyalty program automation with personalized rewards
- Replenishment reminders for consumable products
- Exclusive offers for high-value segments
- Lost revenue from one-time buyers who never return
- Manual email campaigns that feel generic and get ignored
Omnichannel Reach
Meet customers where they are
Engage customers across all channels with coordinated messaging that feels personal, not robotic. Email, SMS, push notifications, and social media work together seamlessly.
- Email sequences that don't feel robotic
- SMS alerts for urgent offers
- Push notifications for mobile app users
- Social media retargeting coordination
Ecommerce Automation for Every Stage of Your Customer Journey
From cart abandonment to repeat purchases โ automate the campaigns that actually drive business results.
Recover Abandoned Carts
Your #1 revenue recovery opportunity
- 1 hour: 'You left something behind' with cart contents
- 24 hours: 'Still thinking?' with 10% discount code
- 3 days: 'Last chance!' final reminder
- Result: Recover 30% of abandoned carts automatically
Catch Browse Abandonment
Reach customers before they leave your site
- Detect when customers view products but don't add to cart
- Send personalized product recommendations
- Show social proof and reviews
- Result: +15% conversion lift
Price Drop Alerts
Notify customers when wishlist items go on sale
- Track wishlist items and price changes
- Send instant alerts when prices drop
- Include discount codes and urgency messaging
- Result: +22% return rate
Back-in-Stock Notifications
Alert waiting customers instantly
- Automatically notify when out-of-stock items return
- Include product images and direct purchase links
- Create urgency with limited quantity messaging
- Result: +18% fulfillment
Review Request Automation
Boost social proof systematically
- Send review requests 3-7 days after delivery
- Offer incentives for leaving reviews
- Follow up with non-responders
- Result: +30% review rate
Loyalty Point Triggers
Gamify repeat purchases
- Points balance updates and rewards available
- 'You've unlocked VIP status!' celebrations
- Exclusive early access to sales and new products
- Result: +28% retention
Common Questions About Ecommerce Customer Engagement
How much revenue can I expect from cart recovery automation?
On average, ecommerce stores using Ocamba recover 30% of abandoned carts, which typically represents 15-25% of total email revenue. For a store with $100K monthly revenue and 70% abandonment rate, that's $21,000-$35,000 recovered monthly. Your results depend on list size, industry, and campaign quality โ but most users see ROI within the first 30 days.
Do I need to integrate with my ecommerce platform?
Yes, but it's simple. Ocamba integrates seamlessly with Shopify, WooCommerce, Magento, BigCommerce, and custom APIs. The integration takes about 10 minutes and automatically syncs products, orders, and customer data. No developer needed.
Can I customize the email templates?
Absolutely. Ocamba includes 50+ pre-built ecommerce email templates, but you can fully customize them with our drag-and-drop builder. Add your logo, adjust colors, change copy, and preview how emails look on any device before sending.
How do you ensure emails don't go to spam?
We handle all technical setup: SPF, DKIM, and DMARC authentication, dedicated IP addresses for high-volume senders, reputation monitoring and automatic issue alerts, and deliverability best practices built into the platform. Plus, behavior-based targeting means you're only emailing engaged users โ which ISPs love.
Can I A/B test my campaigns?
Absolutely. Test subject lines, email content, CTAs, send times, discount amounts, and entire automation flows. Ocamba automatically picks the winning variation based on your goal (opens, clicks, or revenue) and sends it to the rest of your list.
What kind of support do you offer?
All plans include email support. Enterprise customers get dedicated account managers, priority support, custom onboarding, and quarterly strategy reviews. We also offer free migration from other platforms.
Features Built for Ecommerce
| Feature | Benefit | ROI Impact |
|---|---|---|
| Abandoned Cart Recovery | Automatic win-back campaigns | +25-40% recovery rate |
| Browse Abandonment | Catch customers before they leave | +15% conversion lift |
| Price Drop Alerts | Notify on wishlist discounts | +22% return rate |
| Back-in-Stock Notifications | Alert waiting customers instantly | +18% fulfillment |
| Review Request Automation | Boost social proof systematically | +30% review rate |
| Loyalty Point Triggers | Gamify repeat purchases | +28% retention |
Ready to Stop Cart Abandonment Forever?
Join thousands of ecommerce stores already using our platform to automatically recover lost sales and build customer loyalty. 30-day free trial. No setup fees. Cancel anytime.