Churn Prevention & Retention
Keep More Customers With Intelligent Retention Tools
Reduce Customer Drop-Off. Build Long-Term Loyalty.
Ocamba helps you understand when users are at risk of churning โ and gives you the tools to re-engage them with the right message at the right moment. By combining unified data, precise targeting, and automated engagement, you can turn at-risk customers into loyal advocates.
Spot At-Risk Users Early
Identify churn signals before customers leave
Identify patterns of declining engagement, inactivity, or missed touchpoints. With all customer signals in one place, you gain a clear view of who needs attention before they disconnect.
Automatically identify users showing signs of disengagement
Track drops in activity, opens, clicks, and purchases
Flag users who haven't engaged in X days
Spot unusual patterns that signal potential churn
Re-Engage With Relevant Messaging
Win customers back with personalized campaigns
Deliver personalized retention campaigns through email, push notifications, and SMS. Create targeted segments based on behavior, lifecycle stage, and engagement level to send messages that motivate users to return.
- Win-back email campaigns
- Special offers for inactive users
- We miss you messages
- Personalized incentives and discounts
- Multi-channel re-engagement (email, push, SMS)
Automate Retention Moments
Set it once, prevent churn continuously
Set up automated journeys that trigger when users show signs of churn โ from inactivity reminders to win-back offers. Ensure every at-risk customer receives timely communication without manual effort.
Auto-send campaigns after X days of no engagement
Deploy special incentives to lapsed customers
Prevent cancellations with timely notifications
Act immediately when churn signals appear
Churn Prevention Across Industries
Whether you're in SaaS, e-commerce, or subscription services โ keep customers engaged and reduce churn with intelligent retention strategies.
SaaS & Subscription Services
Prevent cancellations and boost renewals
- Trial users who haven't activated key features
- Users approaching subscription expiration
- Customers who downgraded their plan
- Inactive accounts with unused licenses
E-Commerce Retention
Turn one-time buyers into repeat customers
- Customers who haven't purchased in 60+ days
- High-value customers showing declining order frequency
- Users who browsed but didn't buy
- Customers with negative reviews or returns
Mobile App Engagement
Keep users active and prevent uninstalls
- Users who haven't opened the app in 14+ days
- Incomplete onboarding journeys
- Users who disabled notifications
- Declining session frequency or duration
Gaming & Entertainment
Bring players back into the game
- Players who stopped mid-level or mid-campaign
- Users who haven't logged in for 7+ days
- Players who abandoned in-app purchases
- Declining play time or session frequency
Frequently Asked Questions
How does Ocamba identify at-risk customers?
Ocamba analyzes engagement patterns, activity frequency, purchase history, and behavioral signals to assign churn risk scores. You can customize these criteria based on what matters most to your business.
Can I automate churn prevention campaigns?
Yes! Set up automated workflows that trigger when users meet specific churn criteria โ like 30 days of inactivity or a declined payment. Ocamba handles the rest automatically.
What channels can I use for re-engagement?
Ocamba supports email, push notifications (web and mobile), and SMS. You can combine multiple channels in a single re-engagement journey for maximum impact.
How do I know if my retention campaigns are working?
Track key metrics like re-engagement rate, win-back conversion, and revenue recovered. Ocamba provides clear dashboards showing which campaigns bring customers back.
Can I personalize win-back messages?
Absolutely. Use behavioral data, purchase history, and customer attributes to personalize every message. Show relevant products, custom offers, or tailored content based on why they churned.
Integrations
Retention Tools
Reduce Churn. Increase Loyalty. Grow Revenue.
Start preventing churn before it happens with intelligent, automated retention campaigns.