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Glossary > Cross-channel Marketing

Cross-channel Marketing

Cross-channel marketing is a strategy where brands interact with customers across multiple channels, such as push notification, SMS, email, social media, mobile apps, and websites.

Its goal is to create a seamless and integrated customer experience, and ensure that messaging, branding, and offers are consistent and coordinated across all touchpoints.

This approach helps to increase customer engagement, improve brand loyalty, and optimize marketing efforts by reaching customers where they are most active.

Frequently asked questions
How does Cross-channel marketing differ from multi-channel marketing? Cross-channel marketing focuses on creating a cohesive customer journey across channels, while multi-channel marketing uses multiple channels without necessarily integrating them.
Why is Cross-channel marketing important for businesses? Cross-channel marketing is important because it helps businesses deliver more personalized and relevant messaging.
What tools are commonly used in Cross-channel marketing? Common tools for Cross-channel marketing include marketing automation platforms, push notification platforms, analytics software, and similar.
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